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FAQ's

Frequently Asked Question's (FAQ's)

General:

Can I visit Wins International?

Yes, our doors our open 9-4.30 Monday-Friday, we look forward to welcoming you in! Please see our contact us for full address details.

Where can I get support regarding my car and the parts I require for it?

Having been in the classic car business since 1987, our team have developed an extensive knowledge base that can be used to resolve your queries and problems relating to your car and its needs. If indeed you have any questions or queries regarding your car or a specific part, please do not hesitate to contact our team.

Orders & Shipping

How long does shipping take?

Shipping time will depend on what you order and where you live. For UK orders, we will only ever use one of the following: Next day courier delivery, 48 hour courier delivery (usually for remote areas within the UK), First Class Royal Mail (typically delivered in 2 days). We aim to dispatch all orders where items are in stock on the same working day, orders after approximately 3pm maybe shipped the following day. Please note, some more specialised items will be sourced upon receipt of order, in this case please allow extra time for delivery.

Will I receive tracking information?

Yes, you will receive tracking information via email on orders where tracked delivery is appropriate. Small, low value items may not be sent via tracked delivery.

Do you deliver to my location?

Yes, our system automatically generates shipping data for a large amount of destinations across Europe and the Rest of the World. In the instance where a shipping quote is not automatically generated at checkout then please be sure to contact our order fulfilment team who will be happy to negotiate a bespoke delivery service.

Why are there multiple shipping options, and which one should I select?

Shipping costs are calculated based upon the total weight & volumetric size of the order in the basket. Therefore, heavier/ larger parcels command a greater shipping cost. However, in order to better cater for the needs of our customers we have created a system which offers different shipping services. We recommend a courier service (TNT/DPD) for higher value items (£40+) because a more comprehensive insurance package is offered by courier service as opposed to a Royal Mail service.

What is an exchange surcharge and how do they work?

Our job at Wins International is to serve and preserve the classic car market so that current and future generations are not starved of their obvious beauty. In order to be able to do this it is vitally important that we do our utmost best to ensure the availability of increasingly scarce products (e.g. differentials). Therefore, upon arriving at the checkout page an exchange surcharge is applied to the price of the product which acts as an insurance to us that we will receive an exchange unit in return. The exchange surcharge will be refunded in full upon receipt of the exchange unit. Please note, the exchange unit must be accompanied by a copy of its original invoice. If you require support organising the shipment of the return unit, our team will be happy to help. In this instance, collection costs will be deducted from the reimbursed exchange surcharge.

I am not happy with the quality of my order, what can I do?

Having been in the classic car industry since 1987 our team have a very keen awareness and knowledge of product quality. It is therefore, our commitment to ensure that we deliver only high quality parts new and used parts. In the rare instance you are unhappy with one of our products please notify us immediately and we will resolve the issue with the respective supplier.

Does my product come with a guarantee?

Yes, new products come with a 1-year guarantee and used items come with a 3-month guarantee.

Website

I can't find what I'm looking for

We're still going through our huge inventory and adding parts to our new site, it might be that we have the part you after but we haven't yet listed it. Please feel free to contact our sales fulfilment team and we'll be happy to check if we can help.

What if my product is out of stock?

If a product is out of stock on our website, please be sure to contact our sales team for estimated time of arrival (ETA) on the product in question.

I can't add products to my cart or see my cart

This is probably because your browser is blocking external Javascript from running on our site. We use a third party service to manage the cart process, sometimes browsers or browser plugins can disable this from running. Extensions such as Privacy Bear or uBlock Origin may cause this, if you have these, please check if disabling them solves the problem.

Social Media

Are Wins International on social media?

Yes, we are seeking to increase our social media presence in order to make engagement with our team more interactive and ultimately more convenient. Please follow our Facebook page for regular updates of new stock arriving at Wins International. For those seeking advice, or have queries about an order we are also happy to do so through our Facebook site.